Joseph Badaracco

It's a manager's job to make the tough calls, but the hardest part of being a manager is resolving those "gray areas"--situations where analysis of the numbers, facts, and data fails to provide a clear answer. These gray areas test not only a manager's skills, but their humanity. You have to choose, commit, and act, and to live with the consequences. Harder still, you have to be able to explain yourself and your decisions to others. How do you get...