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Author
Summary
"This simple, straightforward guide to effective communication is for anyone who has ever wanted to "eat their words." Do you ever feel that your words produce the exact opposite effect of what you were hoping for-escalating tensions rather than solving problems? Author of Emotional Bullshit Carl Alasko has found that with the right guidance, anyone can learn effective communication skills. In Say This, Not That, Alasko presents readers with simple...
Author
Summary
This manual teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate transformative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting...
Author
Summary
"This is the fourth edition of one of the seminal works in the field of mediation and conflict resolution. The book is practical blend of theory, research, and practice with a useful "how to" approach to resolving disputes at various stages of development and resolution. Its case studies present a range of successful applications of mediation (interpersonal, child custody and divorce, commercial, business, organizational, public policy, environmental,...
Author
Series
Summary
This course provides a theoretical and practical survey of the ideas behind and the practices of effective communication. It helps you become aware of the automatic processes involved that influence every day talk, of how face-to-face talk really works in the most common three recognized modes: connect talk, control talk, and dialogue talk. Effectiveness is measured by three things: getting what one wants, being understood from our point of view,...
Author
Summary
Mediation has become a common technique for terminating violent conflicts both within and between states; while mediation has a strong record in reducing hostilities, it is not without its own problems. In The Mediation Dilemma, Kyle Beardsley highlights its long-term limitations. The result of this oft-superficial approach to peacemaking, immediate and reassuring as it may be, is often a fragile peace. With the intervention of a third-party mediator,...
14) The essential guide to workplace mediation & conflict resolution: rebuilding working relationships
Author
Series
Summary
Examines the nature, process, uses and skills for employing and using mediation. Explores what mediation is and how it can be successfully applied to resolve issues.
Summary
The prairie wind is not responsible for the dirt flying in this film ; the culprits are neighboring gophers with an un-neighborly appetite for anger and revenge. By sundown, the retaliatory rodents have all but obliterated both of their homes... is there any way they can put the pieces back together? WHEN THE DUST SETTLES tackles conflict in a lively, humorous and provocative way. It shows that amidst the chaos of conflict, there are still paths to...
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